Privacy Policy
Last updated: 22 July 2026
At Daal, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website. Please read this policy carefully.
1. Information We Collect
We collect information you provide directly to us when you create an account, place an order, or contact us. This includes your name, phone number, email address, delivery address, and payment information. We also automatically collect device information, log data, and location data when you use our app.
2. How We Use Your Information
We use your information to provide, maintain, and improve our services; process transactions; send order updates and support messages; personalise your experience; and ensure the safety and security of our platform. We do not sell your personal information to third parties.
3. Sharing of Information
We share your information with drivers and restaurant partners only as necessary to fulfil your orders. We may share data with service providers who assist us in operating our platform. We may disclose information when required by law or to protect the rights and safety of Daal, our users, or the public.
4. Location Data
Daal collects real-time location data when you use our ride or delivery services. Location access is required to match you with nearby drivers, calculate routes, and show live tracking. You can control location permissions in your device settings, though some features may not function without location access.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting [email protected]. We will process deletion requests within 48 hours.
6. Security
We implement industry-standard security measures including encryption of data in transit and at rest, secure access controls, and regular security audits. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your account credentials private.
7. Cookies
Our website uses cookies to improve your browsing experience, analyse traffic, and personalise content. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
8. Children's Privacy
Daal services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Your continued use of Daal after changes take effect constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at [email protected] or WhatsApp +94754569575.
11. User-Generated Content
Daal's chat feature allows users to communicate with delivery partners and ride drivers during active orders. All messages sent through the Daal platform are user-generated content. We store these messages to facilitate your service and for safety and moderation purposes. Users are responsible for the content they send and must not transmit illegal, abusive, threatening, defamatory, or otherwise objectionable content.
12. Content Moderation
Daal actively moderates user-generated content to maintain a safe and respectful platform. When a report is submitted, our moderation team reviews it within 24 hours. Content found to violate our community standards is removed, and the responsible user may be suspended or permanently removed from the platform. We use both automated tools and human review to identify and address policy violations.
13. Reporting & Blocking
Users can flag objectionable messages or report abusive drivers directly within the Daal app. To report a message, long-press it in the chat screen and select 'Report this message'. To report a driver, tap the menu (⋮) in the chat screen and select 'Report Driver'. Upon reporting, the conversation is removed from your view immediately. All reports are reviewed by our team within 24 hours. You may contact us at [email protected] for any urgent safety concerns.